Flat shipping fee of $9.50 on orders within USA.
Flat shipping fee of $15.00 on all international orders.
Free shipping in all orders over $150.00
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: 1-5 day
- Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. US orders are usually shipped by USPS, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 2 – 6 days to arrive at their destination but can take longer from time to time. A tracking will be emailed to you as soon as your item is shipped.
- International delivery usually takes about 8-21 business days.
Please note that import duties and taxes may apply and are collected at the time of delivery at the shipping address. You will be responsible for payment of these import duties and taxes, if applicable. Know that Zuntree Desire & Hope has no control over these costs and, since they vary from one country to another, Zuntree Desire & Hope can not know the amount. Zuntree Desire & Hope advises you to contact your local customs and tax office for more information.
Please email us at hello@zuntree.com if you have any questions regarding shipping and delivery.
Refund and Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@zuntree.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@zuntree.com and send your item to:
Zuntree LLC
880 N 500 W Apt 1
Logan, UT 84321
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Zuntree LLC
880 N 500 W Apt 1
Logan, UT 84321
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at hello@zuntree.com for questions related to refunds and returns.